At jellycat, we value transparency and customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds or returns may be requested.
Digital Products & Services
Due to the nature of digital products, personalized services, and branded work, all sales are generally final once the service has been delivered or the digital content has been accessed or downloaded.
Refunds will not be issued for completed work, delivered services, or digital products unless otherwise stated at the time of purchase.
Eligibility for Refunds
Refunds may be considered only in the following cases:
- A duplicate payment was made in error
- A technical issue prevented access to a purchased digital product
- The service was not delivered as agreed
All refund requests must be submitted within a reasonable time frame and include relevant details for review.
Non-Refundable Items
The following are non-refundable:
- Customized or personalized services
- Digital downloads after access or delivery
- Work that has already been completed or approved
Requesting a Refund
To request a refund, please contact us through our Contact Us page with your order details and a clear explanation of your request. Each request will be reviewed carefully, and we aim to respond promptly.
Returns
jellycat does not accept physical returns, as our offerings are primarily digital and service-based.
Policy Updates
jellycat reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page.
If you have any questions regarding this policy, feel free to reach out to us.